Delete your account
How to delete your KruSource account and the data that goes with it.
Option 1: In the app
- Open the KruSource app and sign in.
- Go to Settings → Account → Delete account.
- Confirm. You'll get an email when the request is received.
If you are a company's account owner, deleting the account deletes the company's KruSource workspace for all of its users. If you are a technician or staff user, deleting your account removes your login; your employer keeps the job records you created for them.
Option 2: By email
Email info@krusource.com from the email address on your account with the subject "Delete my KruSource account." Include your company name. We may ask you to confirm the request before we act on it.
What is deleted and what is kept
Deleted
- Your profile and login
- Customer contact information
- Job photos and receipt images
- Voice notes and transcripts
- Location and travel records
- Schedules, estimates and notes
- Device information and usage logs
Kept, and why
- Issued invoices, payments, credit memos and bills, when the law requires a business to keep them for tax or accounting purposes
- Our own billing records for your subscription
- Records needed to resolve a dispute, prevent fraud or comply with a legal request
- Data already sent to QuickBooks Online, which lives in your QuickBooks account and is not deleted by KruSource
Anything we keep is limited to what is required, protected the same way, and deleted when it is no longer needed.
How long it takes
We complete deletion within 30 days of receiving a confirmed request. Copies in backups are overwritten on a regular schedule after that.
Want a copy first? Email us before you delete your account and we'll help you get a copy of your data.
More detail is in our Privacy Policy. Questions: info@krusource.com.